Terms & Conditions
Welcome to Mind The Skin, Inc. (“Mind The Skin,” “we,” “us,” or “our”). These Terms and Conditions govern your access to and use of our website, online store, products, and related services (“Services”). By using our Services, you agree to these Terms. Please read them carefully before using the site.
1. Eligibility
You must be at least 18 years old or use our Services under the supervision of a parent or legal guardian. By using our website, you confirm that you have the legal right to enter into this agreement.
2. Use of Our Website and Products
You agree to use our website only for lawful purposes and in accordance with these Terms.
You may not:
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Use our website in any way that violates laws or regulations
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Attempt to gain unauthorized access to our systems
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Copy or reproduce any content without our permission
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Interfere with the website’s security or normal operation
Our products are designed for external use only and are not intended to diagnose, treat, cure, or prevent any medical condition. Always follow directions for use and discontinue if irritation occurs.
3. Orders and Payment
All orders are subject to acceptance and availability. Prices, discounts, and promotions may change at any time without notice.
You agree to provide accurate billing and shipping information. Payment must be made at the time of order through approved payment methods.
If an error occurs in pricing or product information, we reserve the right to correct it and cancel or refund affected orders.
4. Shipping and Delivery
We ship orders to the address provided at checkout. Delivery times are estimates and not guaranteed.
Delays caused by carriers, customs, or events outside our control are not our responsibility, but we will do our best to help resolve issues quickly.
5. Returns, Refunds, and Damaged Orders
5.1 All sales are final
Mind The Skin patches are single-use, hygiene-sealed products designed for application directly to sensitive, eczema-prone, and broken skin. For your safety and the safety of other customers, all sales are final, except as set out in sections 5.2, 5.3, and 5.8.
Subject to those sections, we cannot accept returns, exchanges, or refunds once an order has shipped, including but not limited to:
- Change of mind
- Wrong stage, size, or product selected
- Fit, comfort, scent, color, or aesthetic preferences
- Patches that have been opened, applied, partially used, or removed from sealed packaging
- Damage caused after delivery, including improper storage, handling, or accidental damage
This policy applies to all purchases, including one-time orders, subscription orders, promotional or discounted purchases, and orders sent as gifts.
5.2 30-Day Skin Support Guarantee
If the patches are not right for your skin, contact us at support@mindtheskinlabs.com within 30 days of delivery. This applies where you experience:
- A skin reaction, irritation, or sensitivity to the product
- Results that did not meet what you reasonably expected
If you experience irritation, discontinue use immediately. If it persists or worsens, consult a healthcare provider.
We review each case individually and may request additional information about how your skin responded, including which product you used, how long you used it, and how your skin reacted. We ask for two reasons: to determine how best to support you, and because that feedback informs future product development.
Where we determine that support is appropriate, a resolution may include guidance on product selection or application, a replacement product, store credit, or a refund. Resolutions are determined on a case-by-case basis at our discretion. We do not require you to return the product.
This guarantee is available once per customer per product. It is offered in addition to your statutory rights and does not limit them.
5.3 Damaged, defective, or incorrect orders
If your order arrives with a manufacturing defect, transit damage, or items that are missing or incorrect, we will replace the affected items at no cost, subject to the conditions in this section.
To qualify for a replacement, you must:
- Contact us at support@mindtheskinlabs.com as soon as possible, and no later than 30 days from the delivery date shown on your tracking confirmation
- Provide your order number and the name on the order
- Provide clear photographs showing the issue with the product, the outer packaging including the visible batch code, and the original shipping label
We may be unable to process a claim where:
- Photographic evidence is missing, unclear, or incomplete
- The claim is received more than 30 days after the tracked delivery date
- The reported damage is inconsistent with transit damage
- The batch code does not match our manufacturing records
Replacements are issued once the claim is verified. We reserve the right to refuse claims at our sole discretion where evidence is inconclusive, contradictory, or suggests the damage occurred after delivery. Where replacement is not possible, for example if the affected item is out of stock or discontinued, a refund may be issued to the original payment method.
Transit damage is easiest to resolve when reported promptly, as carriers apply their own claim windows. We encourage you to contact us as soon as you notice an issue.
5.4 Late, lost, or delayed deliveries
Delivery times provided at checkout are estimates, not guarantees. If your order has not arrived within 14 days of the estimated delivery date, contact us at support@mindtheskinlabs.com with your order number, and we will work with the carrier to resolve the issue.
Mind The Skin is not responsible for delays caused by carriers, customs authorities, weather, or events outside our control. For lost packages confirmed by the carrier, we will arrange a replacement at no cost. For packages marked "delivered" by the carrier but reported missing by the customer, we may require an investigation by the carrier before issuing a replacement.
5.5 Gift orders
Damage and defect claims for orders sent as gifts may be submitted by either the buyer or the recipient, but the original order number is required. Replacements will be sent to the original shipping address unless otherwise agreed in writing.
5.6 International orders
For orders shipped outside the United States, the customer is responsible for any customs duties, import taxes, or fees imposed by the destination country. Refusal of a package due to customs charges does not qualify as a damage or defect claim, and shipping costs will not be refunded. Damage claims for international orders are subject to the same window and evidence requirements as domestic orders.
5.7 Chargebacks and disputes
If you believe an order qualifies for support under section 5.2 or a replacement under section 5.3, please contact us first. Initiating a chargeback or payment dispute without first contacting us at support@mindtheskinlabs.com may result in the dispute being defended with reference to this policy. We respond to all good-faith claims within 1 to 2 business days and will work with you to resolve any legitimate issue.
5.8 Consumers in the EU and UK
If you are a consumer in the European Union or the United Kingdom, you have a statutory right to cancel your purchase within 14 days of delivery without giving a reason. This right exists under EU and UK consumer law and applies in addition to everything set out above.
This right does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken after delivery. Our patches are hygiene-sealed for this reason.
In practice: if your product is unopened and its seal is intact, you may cancel within 14 days of delivery and return it for a refund. You are responsible for the cost of return unless we agree otherwise. If the seal has been broken, this right no longer applies, though the 30-Day Skin Support Guarantee in section 5.2 may.
To cancel, complete the withdrawal form available on our site or email support@mindtheskinlabs.com with your order number.
5.9 Your statutory rights
Nothing in this policy limits or excludes your statutory rights as a consumer under applicable law, including where relevant the consumer protection laws of your state or country of residence, the UK Consumer Rights Act 2015, EU consumer protection directives, and the Australian Consumer Law. This policy describes the additional commitments Mind The Skin makes beyond those statutory rights.
6. Intellectual Property
All content on our website, including text, graphics, logos, product names, and images, is owned by or licensed to Mind The Skin, Inc. and protected by copyright and trademark laws.
You may not reproduce, distribute, modify, or use our content without written permission.
7. Product Information and Medical Disclaimer
Mind The Skin products are cosmetic in nature. Information provided on our website or packaging is for general informational purposes only and is not a substitute for medical advice.
Always consult a qualified healthcare provider for medical concerns. Discontinue use if irritation or discomfort occurs.
8. Limitation of Liability
To the fullest extent permitted by law, Mind The Skin, Inc. is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.
Our total liability for any claim related to your use of the Services will not exceed the amount you paid for the product that caused the claim.
9. Indemnification
You agree to defend, indemnify, and hold harmless Mind The Skin, Inc., its officers, employees, and affiliates from any claims, damages, or expenses arising from your misuse of the website or violation of these Terms.
10. Privacy
Your use of our Services is also governed by our Privacy Policy, which explains how we collect and protect your personal information.
11. Changes to These Terms
We may update these Terms at any time. Updates will be posted on this page with a new “Last updated” date. Continued use of our website after changes means you accept the new Terms.
12. Governing Law
These Terms and any disputes arising from your use of our Services are governed by the laws of the State of Texas, without regard to conflict of law principles.
13. Contact Us
If you have questions about these Terms, contact:
Mind The Skin, Inc.
Email: support@mindtheskinlabs.com